Medicaid Enrollees: How to Keep Your Coverage

Texas HHSC needs Medicaid enrollees’ updated information before the state begins redetermining eligibility for millions of Texans.


The state of Texas will soon begin redetermining Medicaid eligibility for millions of Texans who have had continuous coverage throughout the COVID-19 public health emergency. Even if you’re still eligible for Medicaid going forward, you may be at risk of disenrollment if the state doesn’t have your updated information.

Previously, while the public health emergency or PHE remained in effect, Medicaid recipients had protected continuous coverage through the calendar month that the PHE ends. But at the end of 2022, Congress ended the continuous-coverage requirement effective March 31 add “of this year” or “2023” just to clarify.

So in April, the Texas Health and Human Services Commission, HHSC, will begin sending out renewal packets to collect updated information necessary to redetermine the eligibility of millions of current Medicaid enrollees, verifying that they meet certain requirements, such as income level, to remain enrolled. If you want to continue receiving Medicaid, the time to act is now. Here are the steps you need to take to stay enrolled:

  • The easiest and fastest way to stay up to date on your case is to create an online account. If you haven’t already, create an account at This will allow you to view your account information, update your contact info, submit a renewal and respond to requests from HHSC.
  • Once you log in to your account, you should be able to click “Select Details.” There, you’ll see a Time to Renew column, which will say “yes” when it’s time to renew.
  • The most important thing you need to do is review and update your information, so it is up-to-date and accurate BEFORE HHSC begins processing your renewal. This will make the process smoother. You can also call 2-1-1 and select option 2 to update your information.
  • HHSC is sending renewal packets or requests for information in the mail. Look for these notices – they will be in a yellow envelope. In your account, you can also you can also sign up for electronic alerts and reminders, such as text and email messages, to stay informed about your case.