Frontline First Education Series – Protecting Your Patients and Yourself


This educational activity is jointly provided by AXIS Medical Education and Texas Hospital Association.

Target audience: This activity has been designed to meet the educational needs of frontline staff in critical access hospitals across Texas. 

Overview: Keeping patients and care providers safe through reduction in medical errors and patient harm events requires knowledge and action at all levels of the healthcare team. This series of four 1-hour virtual training opportunities will provide frontline staff with information related to: 

  • The basics of quality improvement. 
  • How staff fit in as a part of the quality team building a culture of safety. 
  • How human factors contribute to medical mistakes which impact quality of care. 
  • The importance of self-care to foster resiliency in healthcare professions.   

THAF is committed to providing education and resources to assist hospitals to meet the needs of employees to provide quality, patient-centered care. 

Faculty: Sheila Dolbow, BSN, RN, CPHQ, Quality Improvement Manager, and Nina Costilla, MSN, RN, CPHQ, Quality Improvement Manager, Texas Hospital Association

Being Resilient (The Importance of Self Care in Healthcare Professions) – August 23, 2022

Quality Improvement (It Takes a Village) – August 24, 2022

Healthcare Mistakes and Their Impact (A Case Study) – August 30, 2022

Culture of Safety / Human Factors in Healthcare (Role of Frontline Staff) – August 31, 2022

Accreditation Statement

Accreditation Statement 

 In support of improving patient care, this activity has been planned and implemented by AXIS Medical Education and Texas Hospital Association. AXIS Medical Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

Credit Designation for Nursing 
AXIS Medical Education designates this continuing nursing education activity for 1.0contact hours per webinar. 

Learners are advised that accredited status does not imply endorsement by the provider or ANCC of any commercial products displayed in conjunction with an activity. 

AXIS Contact Information  
For information about the accreditation of this program please contact AXIS at

Disclosure of Conflicts of Interest 
AXIS Medical Education requires faculty, instructors, authors, planners, directors, managers, reviewers and other individuals who are in a position to control the content of this activity to disclose all real or apparent conflicts of interest they may have with ineligible companies. An ineligible entity is any organization whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. All relevant conflicts of interest are identified and mitigated prior to initiation of the planning phase for an activity. 

AXIS has mitigated and disclosed to learners all relevant conflicts of interest disclosed by staff, planners, faculty/authors, peer reviewers, or others in control of content for this activity. Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation or activity. Disclosure information for faculty, authors, course directors, planners, peer reviewers, and/or relevant staff is provided with this activity. 

The faculty, Sheila Dolbow, BSN, CPHQ and Nina Costilla, MSN, CPHQ reported no relevant financial relationships or relationships with ineligible companies of any amount during the past 24 months. 

The directors, planners, managers and reviewers reported the following financial relationships they have with any ineligible company of any amount during the past 24 months: 

Name of Planner/Manager Reported Financial Relationship 
Shirley LaVergne, CMP Nothing to disclose 
Holly M. Hampe, D.Sc., RN, MHA, MRM Nothing to disclose 
Dee Morgillo, MEd, MT (ASCP), CHCP Nothing to disclose 

Participants have an implied responsibility to use the newly acquired information to enhance patient outcomes and their own professional development. The information presented in this activity is not meant to serve as a guideline for patient management. Any procedures, medications, or other courses of diagnosis or treatment discussed in this activity should not be used by clinicians without evaluation of patient conditions and possible contraindications on dangers in use, review of any applicable manufacturer’s product information, and comparison with recommendations of other authorities. 

Requirements for credit: 

  • Attend/participate in the educational activity and review all course materials. 
  • Complete the CE Declaration form online by 11:59 pm ET October 1, 2022. Instructions will be provided at the conclusion of each Webinar. If you do not enter the online portal by the above date, you will not be able to retrieve your statement of participation.  
  • Upon successful completion of the online form, your statement of completion will be presented to you to print.