This article is sponsored by Acadian Ambulance Service.
In 2024, Acadian Ambulance Service launched a new online portal system, known as RAPTR (Realtime, Assessment, Patient, Throughput, Retention). The system integrates seamlessly with a hospital’s existing Electronic Medical Record (EMR) system, allowing discharge planners to initiate transport requests directly from the patient’s chart. No phone calls, no time wasted reciting insurance information and no need to copy the patient’s medical records. The whole process takes less than a minute!
The goal behind developing RAPTR is to save time, reduce transportation costs and improve hospital employee satisfaction.
Benefits include:
- Streamlined transportation scheduling — Identify and schedule transportation directly from your EHR. Submit accurate, complete transportation requests in a few clicks.
- Real-time visibility and awareness — Hospital staff members receive real-time status alerts when the unit is en route, has arrived, is transporting, and has completed the transport, improving scene time efficiency.
- Patient care and customer service — Set proper expectations with your patients and their family members.
- Time savings — Digital data integration saves 10-15% of your staff’s time in transportation ordering and management.
- Increased revenue — The platform contributes to your hospital’s bed management optimization and improved billing accuracy. The resulting streamlined patient flow frees up hospital beds faster, decreases wait times and reduces a patient’s length of stay.
- Cost savings — Experience decreased time on task with automated status notifications.
RAPTR notifies discharge planning staff in REAL TIME:
- When ambulance is en route
- When ambulance has arrived for transport
- When patient is in transport
- When transport is complete
Because the patient’s insurance and medical necessity information is accurately uploaded electronically through a secure, HIPAA-compliant interface, Acadian can send the right resource and help control transportation costs to the hospital. The streamlined process frees up hospital beds sooner, decreasing wait times and patient length of stay. The easy-to-use interface includes countless customization options to create efficiencies for your team.
RAPTR connects hospitals to any level of transportation offered by Acadian Ambulance — from non-medical transportation wheelchair vans to ALS, BLS or CCT ambulances and specialty ambulances.
Acadian Ambulance provides emergency and non-emergency medical transportation to 33 Texas counties and the Dallas, Houston, Austin, and San Antonio metro areas. The company is 100% owned by its employees through an Employee Stock Ownership Plan and is one of 12 agencies in Texas accredited by the Commission on Accreditation of Ambulance Services.
Let us show you how easy it can be to arrange transportation. See a web demonstration and contact us at acadianambulance.com/RAPTR/.
Related articles from The Scope
Reeling in Rural Texas
Three times during the COVID-19 pandemic, Dimmit Regional Hospital came…
Advancing Rural Health Care
Every year, THA awards a CEO or administrator of a…