Pam Kerr, BSHA, BSN, RN, SSBBP
Performance Improvement Manager, University Medical Center, Lubbock
Pam Kerr is a healthcare quality and performance improvement leader originally from Southern California. She serves as Performance Improvement Manager at University Medical Center in Lubbock, Texas, an academic medical center and Level I Trauma Center, where she leads initiatives focused on quality, patient safety, regulatory readiness, clinical outcomes, and operational excellence.
A Registered Nurse and Lean Six Sigma Black Belt Professional, Pam brings more than 15 years of experience across clinical care, healthcare leadership, education, and continuous improvement. Prior to her current role, she served as a neonatal intensive care nurse and held multiple performance improvement leadership positions at UMC.
Pam also served over a decade in the United States Navy as a Hospital Corpsman and Aviation Medicine Technician, gaining extensive experience in global healthcare operations, education, quality improvement, and leadership. She is passionate about developing people, improving patient outcomes, and creating sustainable systems that foster a culture of excellence.