When Good Isn’t Good Enough, How Unconscious Bias Harms Patients During the COVID-19 Pandemic…Despite Our Good Intentions
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When Good Isn’t Good Enough: How Unconscious Bias Harms Patients During the COVID-19 Pandemic…Despite Our Good Intentions

August 20, 2020

Noon - 1 p.m. CST

Co-hosted by the Texas Hospital Association Foundation and Texas Healthcare Trustees

Sponsored by:

The outcomes of unconscious bias can be seen across all industries. But in healthcare, mitigating unconscious bias is of particular importance. Evidence-based impacts of unconscious bias on safety, quality and mortality show that we are unintentionally putting our patients at risk. Cross-cultural competency is a “must have” skill as we define what it means to address, support and manage the ever-changing U.S. population, particularly as the world faces the effects of COVID-19. In this session, you will learn about practical actions that can be taken to reduce the effects of unconscious bias in healthcare operations.

Target Audience:

CEOs, chief financial officers, chief operations officers, chief nursing officers, chief information officers, chief legal officers and chief human resources officers

Continuing Education:

1.0 hour ACHE Qualified and CHT, 1.2 hours CPE

Registration Pricing:

You are allowed one connection/viewer per member registration. Additional line connections will be billed accordingly. If you would like to gather as a group, select the group rate for unlimited attendees/connections to the webinar. Simple instructions with a link to the webinar will be sent when you register and again the day before the webinar. A recording of this program is also included in the cost of registration.

Faculty:

Gloria Goins, J.D., multicultural business executive/human resources executive/corporate social responsibility leader


Gloria Goins, J.D., is the former Chief Diversity and Inclusion Officer for Bon Secours Mercy Health System, the nation’s 5th largest Catholic healthcare system. Under Goins' leadership, DiversityInc recognized Bon Secours as one of the 10 best healthcare systems, for three consecutive years. Becker’s Hospital Review recognized Goins herself as one of the 15 chief diversity officers in healthcare to know. In addition to leading the diversity and inclusion organization at Bon Secours, she also led the organization’s employee engagement strategy. Under her leadership, Bon Secours achieved the highest employee engagement score in the organization’s history (the 99th percentile) and was recognized by the Gallup Organization as one of the Top Best Workplaces in the world.
Goins is responsible for creating two world-class Diversity and Inclusion organizations from their very inception. She served as the very first vice president of diversity for Cingular Wireless, which at the time was the nation’s largest wireless communications company. She also served as the very first Chief Diversity Officer at The Home Depot where she was as a senior member of operations team with accountability for all aspects of employee, customer, multicultural marketing, and community strategies for emerging markets. Goins is currently a faculty member at Jefferson Health where she teaches a course on diversity and inclusion and healthcare leadership.