Foundations in Building Trust, Engagement and Alignment of our Health Care Workforce
Sept. 14, 2021
Noon - 1 p.m. CST
Co-hosted by the Texas Hospital Association Foundation and Texas Healthcare Trustees
Longstanding cultural engagement research suggests that an organization’s ability to engage and align their workforce, inclusive of physicians, is predictive of favorable and differentiated outcomes. As we emerge from the unprecedented challenges of the pandemic, navigate the complexities of modern healthcare and tackle key strategic initiatives, a job one imperative for the Board and Senior Leadership involves creation of a sustainable, highly engaged workforce of staff and providers. This session will present a compelling case for engagement and alignment from a staff and provider lens while sharing strategic tenets to build trust and alignment with our most valuable resource, our people.
At the conclusion of this activity, attendees will be able to:
- Articulate how employee and medical staff engagement favorably impacts key organizational outcomes like safety, quality, financials, patient engagement and loyalty;
- Identify tenets of psychological safety and its relation to trust, a key driver of workforce engagement;
- Recognize scenarios and indicators of cultural misalignment or distrust in an organization;
- Implement 2-3 strategies to promote trust, alignment and engagement of staff and medical staff.
C-suite, Boards of Trustees, and other staff as applicable
1.0 hour ACHE Qualified, CHT; 1.2 hour CPE
Erin Shipley, RN, MSN Coach, Huron (formerly Studer Group) is a leader with more than 15 years of healthcare industry experience. She is a registered nurse who challenges leaders to think creatively and eliminate interdepartmental barriers, creating an engaging place for employees to work, patients to receive care and physicians to practice medicine. Her background as an emergency department nurse and nurse leader in outpatient, ambulatory and inpatient units strengthens her ability to deploy the Evidence-Based Leadership℠ model in all types of patient care settings.
Dan Smith, M.D., Medical Director, Huron (formerly Studer Group) has over two decades of healthcare expertise as a practicing physician, leader and adviser. At Huron, he works with organizations across the industry, including health systems, academic medical centers and group practices, to strengthen their culture and elevate key organizational outcomes.
Dan joined Huron in 2009, and has coached, mentored and lectured at over 200 organizations in the U.S., Canada, the Philippines and Australia. He has trained over 10,000 physicians and advanced practice providers worldwide. He is currently on the faculty at Indiana University School of Medicine and practices at Indiana University Health Methodist Hospital. He is active on several committees and supports the patient experience improvement program for emergency departments.