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April 25-26, 2017

San Marcos, Texas

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Tuesday, April 25


8-9 a.m.
Breakfast in the Exhibit Hall

9-10:15 a.m.
Opening General Session: Legislative Update
Carrie Kroll, vice president of advocacy, quality and public health, Texas Hospital Association, Austin

10:15-10:45 a.m.
Networking Break in the Exhibit Hall

10:45-11:45 a.m.
Concurrent Breakout Sessions

Preventable Adverse Events Reporting Update
Cyndy Dunlap, D.N.P, RN, FACHE, vice president of clinical initiatives and quality, Texas Hospital Association Foundation, Austin; and Vickie Gillespie, PAE clinical specialist, Healthcare Safety Group and Emerging and Acute Infectious Disease Branch, Texas Department of State Health Services, Austin

This presentation will cover the current patient safety state of affairs in the US and Texas. In addition to clarifying common reporting complexities, the speakers will share the 2016 and 2017 Q1 results of the Texas PAE reporting program and discuss the PAE reporting requirements for 2017. 

Infant Falls Panel

Universal Precautions for Health Care Violence: A Culture Shift
Monica Cooke,
RNC, CEO, Quality Plus Solutions LLC, Annapolis, Maryland

The Bureau of Labor Statistics reports that assaults in health care remain high compared to other work settings. In addition, a vast majority of these acts are committed by patients. Among health care workers, nurses and patient care assistants experience the highest rates of violence. The effects of patient aggression and violence on employees are not limited to the immediate physical trauma – they also can manifest as psychological issues such as loss of sleep, nightmares and flashbacks.
In this session, the speaker will provide a framework and some practical strategies to assist organizations in making the necessary shift to a culture that is “zero” tolerant for patient aggression and establishes universal precautions for its staff.

11:45 a.m.-1 p.m.
Networking Lunch in the Exhibit Hall

1-2 p.m.
Concurrent Breakout Sessions

Plan-Do-Study-Act/Root Cause Analysis
Karen Kendrick, RN, director of clinical initiatives, Texas Hospital Association Foundation, Austin

Quality Improvement Programs
Katy Weyand and Dedra Kolkhorst, Baylor Scott & White Medical Center Brenham; more panel information coming

Infection Prevention
More information coming soon

Health Care Disparities
Rosanna Barrett, D.P.H., director, Office of Minority Health and Health Equity, Texas Health and Human Services Commission, Austin

2-2:30 p.m.
Networking Break in the Exhibit Hall

2:30-3:45 p.m.
Afternoon General Session: High Reliability Organizations
Speaker information coming soon

3:45-5 p.m.
Networking Reception

Wednesday, April 26

8-9 a.m.
Breakfast in the Exhibit Hall

9-10 a.m.
General Session: Patient and Family Engagement
Tiffany Christensen, performance improvement specialist, North Carolina Quality Center

10-10:30 a.m.
Break in the Exhibit Hall

10:30-11:30 a.m.
Concurrent Breakout Sessions

Provider/Associate Care Team (PACT) Program: Care for the Caregivers at Seton Healthcare Family
Marsha M. Nichols, J.D., risk management specialist, Seton Healthcare Family, Austin

This presentation will provide an overview of the PACT program at Seton Healthcare Family, including cultural readiness, design, and implementation.  It will also cover the second victim phenomenon and the process and outcome metrics being used to assess the effectiveness of the program.

Infection Prevention
Session information coming soon

PFE and PFAC Program Implementation
Lisa Bonneau, patient and family experience, quality specialist, Southern New Hampshire Medical Center, Nashua, New Hampshire

11:30 a.m.-12:45 p.m.
Closing General Session Luncheon: The Emily Jerry Story: From Tragedy to Triumph
Christopher Jerry, founder, The Emily Jerry Foundation

Christopher Jerry lost his beautiful two-year-old daughter, Emily, after a fatal medication error in 2006. After the tragic loss, he created The Emily Jerry Foundation to increase public awareness of the systems aspects of medicine, as well as, addressing key patient safety related issues by identifying technology and best practices that are proven to minimize the “human error” component of medicine. Jerry is a relentless patient safety and clinician advocate who spreads a message of hope, forgiveness, compassion, collaboration, and how to turn a tragedy into honoring Emily by inspiring positive change in our nation’s medical facilities.