Seeking and understanding the experiences of your patients and their families during their hospital stay is crucial for the viability and the reputation of your hospital. Patients with solid and excellent inpatient stays are more likely to recommend your facility to others and return to you for care.

A key resource for your organization to identify and implement best practices within your facility is the “Stratis Health HCAHPS Best Practices in High Performing Critical Access Hospitals Study”. It may be accessed here: Study - Stratis Health HCAHPS Best Practices in High Performing Critical Access Hospitals

Additional Resources:

Summary–HCAHPS Best Practices in High Performing CAHs Study
Press Ganey
Quality Improvement Implementation Guide and Toolkit for CAHs, Stratis Health
HCAHPS information
HCAHPS Star Ratings FAQs
Patient Safety Measure Summary Composites 3, 4, and 5 Stratis Health
Patient Engagement Measure, 1, 2, 8, 9, 21, 22, Stratis Health
Care Transitions Measure, Composites 6 and 7, Stratis Health
Hospital Surveys and Instructions, AHRQ
Improving Patient Communication using RELATE, HealthStream
Ten Steps to Leading Quality Improvement Topics, Stratis Health
Ten Step QI Project Documentation Template, Stratis Health
AIDET guidelines, key words, Studer Group
RELATE in the ED, HealthStream
Bedside Shift Reporting, Studer Group
Patient Whiteboards as a Communication Tool in the Hospital, Journal of Hospital Medicine
Improving Patient-Staff Communication through White Boards, RWJF
Patient Communication Boards Infographic, Standard Register
Discharge Call Backs, 4 Questions, Rollins Brook Community Hospital
Phone Follow up after Discharge, Little River Healthcare
Post Visit Phone Calls, Studer Group
Daily, Hourly Rounding Log, Seton Healthcare
Hourly Rounding: The Critical HCAHPS Driver at the Frontline of Care, HealthStream
Rounding for Outcomes, Studer Group


Karen Kendrick, director of clinical initiatives and quality, 512/465-1091

Ann Shepherd, senior specialist, clinical initiatives and quality, 512/465-1003

The resources included in the toolkits are offered as examples and do not constitute expressed or implied endorsement by the Texas Hospital Association Foundation.