The tools, metrics, protocols, best practices and other resources shared below provide information on conducting the Hospital Consumer Assessment of Healthcare Providers and Systems survey and improving HCAHPS scores. Resources include best practice examples for bedside shift reporting, patient care boards, discharge phone calls, rounding and huddling.



Contact Shirley LaVergne, manager, quality and patient safety, 512/465-1598.

The resources included in the toolkits are offered as examples and do not constitute expressed or implied endorsement by the Texas Hospital Association Foundation.