Excellence in Community Service Award

Excellence In Community Service Award

The Excellence in Community Service Award recognizes hospitals and health care systems that have distinguished themselves through contributions to their community.

Ollie Jo Bozeman, 512/465-1007

2020 Award Winner

Parkland Health & Hospital System in Dallas has been honored with the 2020 THA Excellence in Community Service Award. Consistent with its mission as Dallas County’s safety-net health care provider, Parkland focused its efforts and resources from the beginning of the COVID-19 crisis to serve those at the highest risk.

Like other natural disasters, pandemics disproportionately impact socioeconomically disadvantaged communities. This reality was made evident across the U.S. and Texas with higher COVID-19 infection and death rates among Black people and Hispanics in many areas. Knowing that other parts of the county have adequate access to private facilities for COVID-19 testing, Parkland targeted: those living in economically challenged, under-served communities at elevated risk (nursing home residents, the incarcerated and those in homeless shelters or residential treatment facilities).

Parkland is responsible for more than half of all COVID-19 testing in Dallas County. At one point, Parkland was providing the most tests of any federally supported site in the U.S. Parkland’s COVID-19 testing sites include a drive-thru at the main hospital campus, two federally funded mega sites, two mobile testing teams and three walk-up sites. Parkland also deployed mobile teams to nursing homes, assisted living centers, correctional facilities and other treatment facilities. Over the summer, they were averaging 1,000 tests per day.

Since the early days of the pandemic, Parkland has been using technology and advanced analytics to identify emerging high-risk areas. Technology teams at Parkland and the Parkland Center for Clinical Innovation created a public dashboard to help Dallas County monitor and respond to confirmed cases. They also created a vulnerability analysis map – incorporating social determinants of health, comorbidities and COVID-19 case data to prioritize testing site selection.

photo of a nurse in a parking garage preparing to administer a COVID-19 test to a patient inside a car

Parkland sent communications to underserved communities to ensure at-risk groups knew about the services that were available to them. They also focused on advertising and media to educate targeted communities on COVID-19 safety precautions.

Parkland also worked to create alternatives to traditional means of delivering health care. They expanded their telehealth program, increasing phone and video encounters in outpatient services. Parkland provided more than 450 portable pulse oximetry devices to patients with COVID diagnosis and mild symptoms to enable monitoring at home.

Please join us in congratulating Parkland Health & Hospital System for being named this year’s Excellence in Community Service award winner.

Texas hospitals and health care systems are reaching out to their communities with a wide range of innovative, resourceful programs. They are addressing the health needs of the uninsured and forging partnerships with schools, churches and other organizations to target issues beyond the traditional halls of medicine.

THA created the Excellence in Community Service Award in 1995 to honor institutions that have distinguished themselves through contributions to their community. Each year, the award recognizes a THA-member hospital or health care system that makes a major contribution to its community by creating and supporting innovative programs to meet specific needs, improve health status and enhance quality of life.

photo of the Excellence in Community Service award

Hospitals or health care systems that are active institutional members of THA are eligible for this award. 

Selection Criteria
Contributions to the community will be evaluated by the nominee’s leadership and participation in beneficial, measurable programs that have provided a positive outcome in health status. Leadership and service may be exemplified by total community achievements or by highly visible individual programs. Please note: A community benefits plan, in and of itself, is not considered an acceptable entry. 

All nominations must include the following information:

  1. Evidence of a community-identified need, as documented by local statistics, surveys, health needs assessments, etc. Please include supporting data or reports.
  2. Action plan for project(s), including a budget summary that details all sources of funding.
  3. Evidence of leadership in forging partnerships and collaborative efforts in the community (including identification of all involved parties and the role each played).
  4. Description of program implementation, including obstacles and how they were overcome.
  5. Documented measurable and objective outcomes/results of the project(s).
  6. Demonstrated community response, participation and acceptance (may include newspaper articles, reports, etc.).

Selection Process

Each of the above criteria will be weighted during the selection process, with greater consideration being given to items 1, 3 and 5. Projects or programs should be in place for a minimum of three years to have yielded significant outcomes or measurable changes in health status.

In addition, projects that may be replicated in other communities will receive preferential consideration.

The selection committee is composed of THA and community leaders. Committee members’ institutions are not eligible to receive the award.

The winning organization and its project/program will be featured in THA publications and recognized at the THA 2022 Annual Conference and Expo, Feb. 7-9.

Step 1. Complete the nomination form.

Step 2. Attach a one-page executive summary, a one-page budget summary, a program description and any other supporting statements or documents, for a total of 15 pages.

Step 3. Be sure all materials are completed and SUBMITTED by September 30, 2021.

Questions? Contact Ollie Jo Bozeman at obozeman@tha.org or 512/465-1007.

2020: Parkland Health & Hospital System - Dallas (COVID-19 testing initiatives)

2019: University Health System, San Antonio - The HEB Body Adventure (Powered by University Health System)

2018: Children's Health (Dallas) - School-Based Tele-Behavioral Health Program

2017: Texas Health Resources (Arlington) - Northwest Community Center Project

2016: Seton Healthcare Family (Austin) - Project Search

2015: Medical City Children's Hospital (Dallas) – kids teaching kids

2014: Harris Health System (Houston) – Routine Universal Screening for HIV

2013: Parkland Health & Hospital System (Dallas) – Correctional Health Services

2012: East Texas Medical Center Tyler and Scott & White Healthcare – Pin-A-Sister Breast Awareness Campaign

2012: Scott & White Healthcare – Military Homefront Services Project

2011: Cook Children's Health Care System, Fort Worth, and Methodist Health System, Dallas – Neighborhood Clinics Program

2011: Methodist Health System, Dallas – Life Shines Bright Pregnancy Program

2010: Las Palmas Del Sol Healthcare and University Medical Center of El Paso – El Paso Healthcare Heroes Program

2009: Harris County Hospital District, Houston – Community Behavioral Health Program

2008: Methodist Dallas Medical Center - Prostate Cancer

2007: UTMB, Galveston - Continuum of Care: A Mental Health and Substance Abuse Model for Galveston and Brazoria counties

2006: St. David's South Austin Hospital - Diabetes Management Program

2005: Parkland Health & Hospital System, Dallas - Homeless Outreach Medical Services program

2004: Northwest Texas Health Care System, Amarillo - Women's and Children's Healthcare Center

2003: Memorial Hermann Health System, Houston - Centers for School Program

2002: Covenant Health System, Lubbock - Exercising Body, Mind, and Spirit

2001: Parkland Health & Hospital System, Dallas - Community Oriented Primary Care Program

2000: Knapp Medical Center, Weslaco - KMC Diabetes Center

1999: Colorado-Fayette Medical Center - Flatonia Community Clinic; and Valley Baptist Medical Center, Harlingen - Asthma Education Program

1998: Peterson Memorial Hospital, Kerrville - Raphael Community Free Clinic

1997: Trinity Mother Frances Health System, Tyler - Family Care Clinic

1996: Angleton/Danbury General Hospital - Community Services Plan