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April 25-26, 2017

San Marcos, Texas

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Tuesday, April 25


8-9 a.m.
Breakfast in the Exhibit Hall

9-10:15 a.m.
Opening General Session: Legislative Update
Carrie Kroll, vice president of advocacy, quality and public health, Texas Hospital Association, Austin

10:15-10:45 a.m.
Networking Break in the Exhibit Hall

10:45-11:45 a.m.
Concurrent Breakout Sessions

Preventable Adverse Events Reporting Update
Cyndy Dunlap, D.N.P, RN, FACHE, vice president of clinical initiatives and quality, Texas Hospital Association Foundation, Austin; and Vickie Gillespie, PAE clinical specialist, Healthcare Safety Group and Emerging and Acute Infectious Disease Branch, Texas Department of State Health Services, Austin

This presentation will cover the current patient safety state of affairs in the US and Texas. In addition to clarifying common reporting complexities, the speakers will share the 2016 and 2017 Q1 results of the Texas PAE reporting program and discuss the PAE reporting requirements for 2017.

Learning Objectives:

  • Discuss two aspects of the current patient safety environment in US.
  • Identify three frequently reported PAEs in Texas.
  • List three new PAEs reportable in 2017. 
  • Describe the reporting process for surgical site infections. 
  • Identify two resources available on the PAE website.

Infant Falls Prevention Panel
Marjorie Quint-Bouzid and Angela Davis, Parkland Health and Hospital System

Universal Precautions for Health Care Violence: A Culture Shift
Monica Cooke,
RNC, CEO, Quality Plus Solutions LLC, Annapolis, Maryland

The Bureau of Labor Statistics reports that assaults in health care remain high compared to other work settings. In addition, a vast majority of these acts are committed by patients. Among health care workers, nurses and patient care assistants experience the highest rates of violence. The effects of patient aggression and violence on employees are not limited to the immediate physical trauma – they also can manifest as psychological issues such as loss of sleep, nightmares and flashbacks. In this session, the speaker will provide a framework and some practical strategies to assist organizations in making the necessary shift to a culture that is “zero” tolerant for patient aggression and establishes universal precautions for its staff.

Learning Objectives:

  • List multiple reasons for the persistent tolerance of aggression in our health care settings
  • Describe the effects of patient aggression on both patient and staff safety
  • Discuss strategies that promote and create a culture of zero tolerance and universal precautions for staff

11:45 a.m.-1 p.m.
Networking Lunch in the Exhibit Hall

1-2 p.m.
Concurrent Breakout Sessions

Plan-Do-Study-Act/Root Cause Analysis
Karen Kendrick, RN, director of clinical initiatives, Texas Hospital Association Foundation, Austin

Quality Improvement Programs
Katy Weyand and Dedra Kolkhorst, Baylor Scott & White Medical Center Brenham

Using Data to Inform Culturally Relevant Practice
Rosanna Barrett, D.P.H., director, Office of Minority Health and Health Equity, Texas Health and Human Services Commission, Austin

Learning Objectives:

  • Demonstrate how to use data to identify health disparities
  • Discuss how to collaborate with community to identify health assets and needs
  • Explain how to partner with community to design, implement, and evaluate policies, practices, and services to address health disparities

2-2:30 p.m.
Networking Break in the Exhibit Hall

2:30-3:45 p.m.
Afternoon General Session: The New Hill Country: High Reliability
Mary Cooper, M.D., senior vice president for clinical affairs, Connecticut Hospital Association, Wallingford, Connecticut

Learning Objectives:

  • The learner will identify features of a high reliability organization
  • The learner will define the barriers to high reliability adoption 
  • The learner will illustrate the concept of zero harm and the results achieved through high reliability

3:45-5 p.m.
Networking Reception

Wednesday, April 26

8-9 a.m.
Breakfast in the Exhibit Hall

9-10 a.m.
General Session: Partnering with Patients: A Bed’s Eye View of Engagement
Tiffany Christensen, performance improvement specialist, North Carolina Quality Center

In this presentation, Tiffany Christensen shares a unique perspective of both a lifelong patient and a healthcare professional. Using the 4 guiding principles of Patient and Family Centered Care, Christensen uses her extensive patient story as a backdrop to explore the world of a patient navigating our complicated healthcare systems. In addition to her personal story, Christensen addresses why Patient and Family Engagement doesn’t always work, the power of patient activation and authentic partnerships with community members for Quality Improvement.  Participants will walk away motivated to embrace a new approach and take action.

10-10:30 a.m.
Break in the Exhibit Hall

10:30-11:30 a.m.
Concurrent Breakout Sessions

Provider/Associate Care Team (PACT) Program: Care for the Caregivers at Seton Healthcare Family
Marsha M. Nichols, J.D., risk management specialist, Seton Healthcare Family, Austin

This presentation will provide an overview of the PACT program at Seton Healthcare Family, including cultural readiness, design, and implementation.  It will also cover the second victim phenomenon and the process and outcome metrics being used to assess the effectiveness of the program.

PFE and PFAC Program Implementation
Lisa Bonneau, patient and family experience, quality specialist, Southern New Hampshire Medical Center, Nashua, New Hampshire

Patient Family Engagement is not just the newest “flavor of the month” in health care, it is an effective strategy to accomplish many goals. One PFE strategy is to partner with patients and families at the organizational level through a Patient and Family Advisory Council.  Patients and their families are often the most knowledgeable members of the care team, and can offer unique perspectives and valuable feedback. This session will focus on creating and implementing a PFAC and creative ways to partner with PFAs in all health care settings. 

Learning Objectives:

  • Identify goals and roles for Patient and Family Advisors  
  • Conduct recruitment for a diverse group of Advisors 
  • Utilize provided tools to prepare PFAs to partner with staff, clinicians, committees and process improvement teams.

11:30 a.m.-12:45 p.m.
Closing General Session Luncheon: The Emily Jerry Story: From Tragedy to Triumph
Christopher Jerry, founder, The Emily Jerry Foundation

Christopher Jerry lost his beautiful two-year-old daughter, Emily, after a fatal medication error in 2006. After the tragic loss, he created The Emily Jerry Foundation to increase public awareness of the systems aspects of medicine, as well as, addressing key patient safety related issues by identifying technology and best practices that are proven to minimize the “human error” component of medicine. Jerry is a relentless patient safety and clinician advocate who spreads a message of hope, forgiveness, compassion, collaboration, and how to turn a tragedy into honoring Emily by inspiring positive change in our nation’s medical facilities.