The tools, metrics, protocols, best practices and other resources shared below provide information on conducting the Hospital Consumer Assessment of Healthcare Providers and Systems survey and improving HCAHPS scores. Resources include best practice examples for bedside shift reporting, patient care boards, discharge phone calls, rounding and huddling.



Karen Kendrick, director of clinical initiatives and quality, 512/465-1091

Ann Shepherd, senior specialist, clinical initiatives and quality, 512/465-1003

The resources included in the toolkits are offered as examples and do not constitute expressed or implied endorsement by the Texas Hospital Association Foundation.